September 25, Shanghai – The 6th Grand Hotels Media Golden Spoon Award Ceremony & VIP Gala Dinner on Investment and Development was ceremoniously held at the Langham Shanghai Xintiandi. As a landmark event in the hospitality sector, the gala gathered consuls general from multiple countries in Shanghai, representatives of business chambers, and senior executives from international hotel groups, alongside many world-renowned brands, underscoring Shanghai’s strategic role in the global hotel and business landscape. As one of the event’s partners, Vizum brought its AGV humanoid robots to the gala—not confined to an exhibition stand, but serving as “intelligent service assistants” for guest reception and ceremonial support. From precise mobility to interactive voice dialogue, the robots demonstrated a new dimension of hotel service for attendees.
Human–Machine Symphony: A Moment of Shared Delight
During the interactive segment, the robots distributed wristbands to guests and engaged in greetings and short conversations. These seemingly simple actions highlighted their practical service value: precise navigation to avoid collisions in a complex venue; voice recognition and dialogue enabling potential multilingual support; and streamlined interaction showcasing strong applicability in front-desk reception and ceremonial assistance. Guests showed great interest in the robots’ steady performance, pausing to experience the interactions firsthand.
Seamless Human–Robot Collaboration: Intelligence Integrated into Daily Service
Driven by hand–eye coordination and Natural Learning® algorithms, Vizum’s AGV humanoid robots are further enhanced with self-developed dexterous hands, integrating visual perception, agile manipulation, and intelligent decision-making. They can be applied across a variety of scenarios—from guest reception and route guidance to event check-in and ceremonial support. By handling repetitive and standardized tasks, the robots enable hotel staff to focus on higher value-added services. This showcase was not just a product demonstration, but also an exploration of intelligent transformation in the hotel industry.
Industry Recognition: Innovation Awarded with the Golden Spoon Honor
At the award ceremony, Vizum received the Golden Spoon Award for its pioneering practice in service robotics. This honor not only affirms the company’s technological strength but also signals the emergence of humanoid robots in the hospitality sector. Behind the award lies the strong support of the organizers and the industry’s continued focus on intelligent innovation. The Golden Spoon Award serves not only as recognition but also as motivation, inspiring Vizum to further advance the deep integration of technology and hospitality.
Smart Vision for the Future: Shaping a New Chapter in Service
Looking ahead, Vizum will remain steadfast in its pursuit of innovation, working hand in hand with global partners to extend human–robot collaboration beyond ceremonial reception to broader service and management scenarios. Vizum believes robots will evolve from “assistants” to true “partners” in hotel operations—delivering stable, reliable, and intelligent capabilities that enhance efficiency, enrich guest experiences, and accelerate the industry’s progress toward internationalization and high-quality development.